Terms of service

Terms and Conditions

Effective Date: 27-10-2024

1. General Information

• Company Name: Star Bird Tour
• Address: Marina Dubai, UAE
• Phone: +971 0556620204 / +971 0508492225
• Email: info@starbirdtours.com

2. Booking and Reservations

• 2.1. All bookings are subject to availability and confirmation by Star Bird Tour.
• 2.2. A deposit or full payment may be required at the time of booking.
• 2.3. The final payment must be made by the specified due date. Failure to pay on time may result in cancellation.

3. Cancellations and Refunds

• 3.1. Cancellations must be made in writing through email.
• 3.2. Refunds (if applicable) will be subject to the specific cancellation policy of each tour.
• 3.3. Star Bird Tour reserves the right to cancel or modify tours due to unforeseen circumstances, with either a refund or alternative provided.

4. Travel Insurance

• 4.1. Star Bird Tour recommends purchasing travel insurance for unforeseen events like illness, accidents, or lost luggage.
• 4.2. The company is not responsible for any losses incurred if the customer does not have adequate travel insurance coverage.

5. Travel Documents

• 5.1. It is the traveler's responsibility to ensure they have valid passports, visas, and other required travel documents.
• 5.2. Star Bird Tour will not be responsible for any denied entries due to incomplete documentation.

6. Liability and Responsibilities

• 6.1. Star Bird Tour acts as a facilitator between clients and service providers (hotels, airlines, transportation).
• 6.2. The company is not responsible for any loss, injury, or damage caused by service providers.
• 6.3. Travelers are responsible for their belongings during the trip.

7. Health and Safety

• 7.1. Travelers are responsible for ensuring they meet the health and fitness requirements for the tour.
• 7.2. Star Bird Tour is not liable for any medical emergencies during the trip.

8. Code of Conduct

• 8.1. Travelers must comply with the laws of the countries visited.
• 8.2. Any traveler engaging in illegal or disruptive behavior may be removed from the tour without refund.

9. Force Majeure

• 9.1. Star Bird Tour shall not be held liable for cancellations or delays caused by events beyond its control, such as natural disasters, political unrest, or pandemics.

10. Changes to Itinerary

• 10.1. The company reserves the right to modify itineraries due to unforeseen circumstances, ensuring a similar experience.

11. Privacy Policy

• 11.1. Star Bird Tour collects personal information solely for booking and service purposes.
• 11.2. Your personal data will not be shared with third parties without your consent.

12. Governing Law

• 12.1. These terms and conditions are governed by the laws of the United Arab Emirates.

13. Contact Information

For any inquiries, please contact us:

• Phone: +971 0556620204 / +971 0508492225
• Email: info@starbirdtours.com

By using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.